FAQ

1 . What should I do if I couldn't find the items I want on the website?
2 . How do I start if I'm new to Tailoredweddinggowns.com?
3 . How do I change my email address?
4 . How do I choose the specifications of the item I want?
5 . What is processing time?
6 . How do I place an order?
7 . How do I remove an item from the cart?
8 . How do I check my order status?
9 . How do I complete an order?
10 . Are there any discounts for bulk/volume purchases?
11 . How do I make a payment?
12 . How do I make a payment with Western Union?
13 . What should I pay attention to if I choose the Western Union to pay for my order.
14 . Why does my credit card payment fail?
15 . Who pays the transfer fee for offline payments?
16 . When will I receive my items after I place an order?
17 . If custom duties are incurred, who is responsible?
18 . What happens if the tracking number is invalid?
19 . What could cause an invalid tracking code?
20 . After I received my item, I found it was damaged. How should I resolve the problem?

If you cannot find the answer, please contact us at maria@tailoredweddinggowns.com or Live Chat for instant support.

1. What should I do if I couldn't find the items I want on the website?

If you cannot find the item on our website by using keyword search, you can check the category and advanced search to try to find out the items. Also, you can send an inquiry to sales@tailoredweddinggowns.com or contact our Live Chat, our customer service representative will be glad to help you locate the item you are looking for.

2. How do I start if I'm new to Tailoredweddinggowns.com

If you are new to Tailoredweddinggowns.com, we suggest that you read our guide, which teaches you how to find and buy items on our website. Also if you have any problem, you can contact our live chat, our customer service representative will be glad to support you.

3. How do I change my email address?

If you want to change the information, you can login your Tailoredweddinggowns.com's account, and you can change it on that page.

4. How do I choose the specifications of the item I want?

The best way is to contact our live chat to tell us your requirement. Also when you want to checkout, please go to your shopping cart and find the "add remark" button. You can leave a message to us if you have specific requests regarding an item such as size, color, etc. After receiving your order, we will call you or email you to verify your information.

5. What is processing time?

The processing time is the time for Tailoredweddinggowns.com to prepare the items for shipment. Start from when we get the payment for the order to when Tailoredweddinggowns.com ships the merchandise out.

In addition, there are different processing times for different items depending on product category and volume. You can check the shipping details on the page Shipping & Returns.

6. How do I place an order?

Place an order on Tailoredweddinggowns.com is easy and quick. Simply do the following steps:

• Find items you want
• Add to Shopping Cart
• Enter personal details
• Review and submit order
• Checkout

7. How do I remove an item from the cart?

You should go to your shopping cart and find the item you don't want to buy. Please click the "Delete" button on the page. That item will be removed from your shopping cart.

8. How do I check my order status?

As you follow the steps, you can easily find the link of the carrier. When we start shipping your item, we will send you an email that includes the track code., You can check you order status with the code on the respective carrier's website.

Shipping Tracking Website
DHL > http://www.dhl.com
THT > http://www.tnt.com
FedEx > http://www.fedex.com
UPS > http://www.ups.com
EMS> http://www.ems.com

9. How do I complete an order?

If you are satisfied with the item you have purchased, you just need to check out. Your order will be completed.

10. Are there any discounts for bulk/volume purchases?

Since the start of our business, Tailoredweddinggowns.com has launched a wholesale pricing system which offers special discounts and benefits for bulk purchases. Generally speaking, the bigger the order value, the more discounts you can get. If you want to make bulk purchases, you can send us an email or contact our live chat. Our bulk purchase customer manager will be responsible for your case and offer you a reasonable discount.

11. How do I make a payment?

There are 3 different methods to pay for your order:
Paying with Paypal
With Paypal, you can send payment quickly and securely online.
Through Paypal, you can pay with credit card, debit card or available account balance.
Through Paypal, you can trace the status of your payment using PayPal account.

Paying with Western Union
For bulk order,Western Union is preferred.

Paying with Credit Card

12. How do I make a payment with Western Union?

When you choose Western Union as the method to pay for your order, please follow the steps as below:

•         After you place an order, please choose Western Union as your payment method.
•         Make sure you provide the correct information for your order.
•         Print or write down the payment information, and make the payment in any of your local post offices.

13. What should I pay attention to if I choose the Western Union to pay for my order.

Only your local currency is accepted for offline payment methods.

System will identify your billing address and assign you the corresponding payment address and payment reference number. Please do remember to write down the payment reference number on the remit sheet, so as to ensure Tailoredweddinggowns.com receive your payment promptly. If you pay per order or as combined orders, the system will generate different payment reference numbers for you. Please make sure the payment reference number is correct as we need to confirm your payment with it.

Please make sure you write down the correct payment address, or your payment will be delayed or even fail to be received by Tailoredweddinggowns.com.

14. Why does my credit card payment fail?

Payment by credit card may fail because of bank authorization and fraud prevention systems. When you have trouble with making a payment via credit card, you may contact your card-issuing bank or PayPal directly.

15. Who pays the transfer fee for offline payments?

Buyer is responsible for fees charged by bank or post office for the remittance operation for offline payment such as Western Union.

16. When will I receive my items after I place an order?

After you pay for your order, we will send you an email with a Tracking No., you can check your order status with the number on carrier's website, such as DHL, UPS, TNT.

When you make an order, you can also get the estimate delivery time.

17. If custom duties are incurred, who is responsible?

Buyers have to be responsible for any custom duty fees. How the import duty will be charged depends on each country's custom policies.

18. What happens if the tracking number is invalid?

The tracking information normally appears after 1-2 days. If you cannot find a tracking number after a long time, you can contact our live chat to have a check.

19.What could cause an invalid tracking code?

The shipping company hasn't updated the recent delivery information to their website.
The tracking code was not correct.
The parcel has been delivered a long time ago. Some shipping companies will remove the tracking code history.

20.After I received my item, I found it was damaged. How should I resolve the problem?

If the item is damaged during shipping, you can claim the compensation from the shipping company or reject to sign the package.
If the item itself is defective, you should take photos or video for the item, then contact Tailoredweddinggowns.com to solve the problem.
If you cannot find the answer, please contact us at maira@tailoredweddinggowns.com or live chat for instant support.

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